TeleNavigators Warranty & Support Policy
Quality Customer Service & Support play a large part in determining how effectively our solutions meet our customers' needs. This is why we focus on providing quality and timely support. To give our customers peace of mind, we warrant both our equipment and installation for failure due to defects or workmanship.
Much of our business comes from referrals by happy customers. Thus, we understand that investing in Customer Satisfaction will pay huge dividends.
Warranty:
Unless otherwise ordered, TeleNavigators solutions include a one year warranty on all provided hardware, software and labor. TeleNavigators will repair or replace at our cost, equipment which becomes defective within one year of the date of Sales Order.
This warranty does not cover damage due to vandalism, misuse, abuse, weather, natural disasters and/or acts of God. The customer hereby agrees to pay the below support costs to prepare, travel, troubleshoot and estimate any repairs that TeleNavigators determines are not covered for the above reasons.
Support:
Support and ongoing maintenance outside of warranty terms can be provided at then-current consulting rates. Consulting rates range depending upon the type and length of contract.
=> Our current service & support costs are:
1) Per Incident Support Rate = $110/hour
2) Pre-purchase Support Packs = $880/10hours (20% discount)
Time is billed in 15 minute increments, including preparation and trip time. Expenses are billed additionally. We do not charge for questions, emails or support calls that can be handled within 15 minutes. Consulting contracts can also be pre-purchased to lock in rates. Current contract options can be provided by TeleNavigators Sales upon request.
Maintenance Contracts:
TeleNavigators designs custom maintenance programs by working together with our customers to define what level of monitoring should be configured & maintained, as well as what regularly-scheduled services & reports should be performed. We can bill the services performed under maintenance contracts against pre-purchase support packs.
Our maintenance programs are designed to proactively identify any problems and ensure evidence quality is maintained so that it is there when you need it. We can work with customers to allow them to perform as little or as much of this work as is desired.
The TeleNavigators Difference:
We truly see Service and Support as a competitive differentiator and leverage it to ensure that our customers get the maximum benefits with the lowest lifecycle cost.
This is only one example of how TeleNavigators can help you obtain the most cost-effective solutions.
Contact Us Now to find out how we can help you leverage Technology to increase your Security & Productivity!
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